KYC verification and account setup
When you register on romawibet, we ask for your email, a password, and basic personal information. We then verify your identity using Know Your Customer (KYC) checks. This means you will need to provide a government-issued ID and proof of address. KYC is a legal requirement in most jurisdictions and protects both you and romawibet from fraud.
The verification process typically takes a few hours to a few days. Once approved, your account is fully active and you can deposit, play, and withdraw. If your verification is delayed or rejected, we will notify you and explain why. You can resubmit documents or contact our support team for clarification.
Your KYC documents are stored securely and encrypted. We do not share them with third parties. We use them only to verify your identity and comply with legal requirements.
What we verify
We confirm your legal name, date of birth, and address. We cross-check this information against government records to ensure accuracy. This prevents account takeover, money laundering, and fraud.
If your details change — you move to a new city like Jakarta, Surabaya, Bandung, Medan, or Semarang — you can update your account information. We may ask for updated proof of address.
Password security and login protection
Your romawibet password is hashed using industry-standard encryption. We do not store your password in plain text. When you log in, we compare your entry to the hashed version. If it matches, you are granted access. If someone steals our database, they cannot use the hashes to recover your password.
Choose a strong password: at least 12 characters, mixing uppercase, lowercase, numbers, and symbols. Avoid dictionary words, birthdays, or sequential numbers. Do not reuse passwords from other sites. If you forget your password, use the "Forgot Password" link on the login page. We will send a reset link to your registered email.
Two-factor authentication (2FA)
Two-factor authentication adds a second verification step to your login. After you enter your password, we ask for a code from your phone. This code is generated by an authenticator app (like Google Authenticator or Authy) or sent via SMS. Even if someone has your password, they cannot log in without this second code.
We recommend enabling 2FA before you deposit or play on romawibet. It takes two minutes to set up. Go to your account settings, select "Security," and follow the prompts. You will scan a QR code with your authenticator app, and we will ask you to enter a test code to confirm it works.
If you lose access to your authenticator app or phone, contact romawibet support. We can help you regain access to your account using backup codes or identity verification.
Backup codes are generated when you enable 2FA. Store these codes in a safe place — not on your phone or computer. If you lose your authenticator app, you can use a backup code to regain access while you set up a new app.
2FA is optional but strongly recommended. It is the single most effective way to prevent account takeover.
Payment method security
When you add a payment method to romawibet — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet) — we encrypt the connection and store your details securely. We do not store full card numbers or bank account numbers in plain text.
Deposits are processed through secure payment gateways. Your payment information is never shared with romawibet staff or third parties. When you request a withdrawal, we verify that the payment method matches your account details before sending funds.
If you notice a withdrawal to an unfamiliar payment method, contact romawibet support immediately. We can freeze your account and investigate.
- Encryption
- All data sent between your device and romawibet servers is encrypted using TLS (Transport Layer Security). This prevents interception by third parties.
- Payment gateway
- We use licensed payment processors to handle deposits and withdrawals. These processors comply with PCI DSS (Payment Card Industry Data Security Standard).
- Withdrawal verification
- Before we send funds, we verify your identity and confirm the payment method matches your account. This prevents fraud and unauthorized withdrawals.
Suspicious activity and account recovery
If you notice unusual activity on your romawibet account — logins from unfamiliar locations, bets you did not place, or withdrawals to unknown payment methods — act immediately. Change your password, enable 2FA if you have not already, and contact romawibet support.
We can review your account history, identify unauthorized transactions, and help you regain control. If funds were withdrawn fraudulently, we will investigate and work with payment processors to recover them where possible.
Do not share your account details with anyone. romawibet staff will never ask for your password, 2FA codes, or payment information. If you receive a message claiming to be from romawibet asking for these details, it is a scam.
What to do if compromised
If you suspect your account has been compromised, take these steps: change your password immediately, enable 2FA, review your recent activity, and contact romawibet support with details of the suspicious activity.
We will freeze your account if needed, review transaction history, and help you secure it. During major holidays like Idul Fitri or Idul Adha, support response times may be longer, but we prioritize security issues.
Data privacy and retention
romawibet collects personal data — name, email, address, payment information — to verify your identity, process transactions, and comply with legal requirements. We store this data securely and do not share it with third parties except where required by law.
You can request a copy of your data or ask us to delete it (subject to legal retention requirements). Go to your account settings and select "Data Privacy" or contact romawibet support. We will respond within the timeframe required by local law.
We retain transaction records for compliance purposes. These records are encrypted and accessible only to authorized staff. We do not use your data for marketing unless you have opted in.
Security practices
- Encrypted data storage and transmission
- KYC verification for all accounts
- Two-factor authentication available
- Regular security audits and updates
Your responsibilities
- Use a strong, unique password
- Enable two-factor authentication
- Never share your credentials or 2FA codes
- Report suspicious activity immediately
Withdrawal security and verification
When you request a withdrawal on romawibet, we verify your identity and confirm the payment method before processing. This verification step protects you from unauthorized withdrawals and helps us comply with anti-money-laundering regulations.
For large withdrawals, we may ask for additional documentation. This is standard practice and is not a sign of a problem — it is a compliance requirement. Once verified, your funds are sent to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer).
Withdrawal processing times depend on your payment method and your bank. Most e-wallet transfers complete within hours. Bank transfers may take one to two business days. We do not charge withdrawal fees.